Returns & Damage Claims

Most of our furniture is made after the order is placed, using the size, finish or options selected by the customer. Made-to-specification and clearly personalised goods are excluded from the statutory change-of-mind withdrawal right. This never affects your rights when an item is faulty, damaged or not as described.

Transit damage

Inspect the item at delivery where possible. If damage is found, photograph the item, label and packaging (wide views and close-ups), keep the packaging and email rustimodsrl@gmail.com. Reporting within 48 hours helps us start a carrier claim, but it does not shorten mandatory consumer rights.

Manufacturing defects

If there is a defect, send your order reference, a description and photographs. We will agree the appropriate repair, replacement, price reduction or refund under applicable consumer law and cover reasonable collection costs for a validated fault.

Before returning furniture

Please do not arrange an unapproved return. Furniture needs suitable protective packaging and a specialist courier. We will provide the correct return address and collection instructions after reviewing the request.

See the complete Refund policy for eligibility, costs and refund timing.