Returns & Damage Claims

Most of our items are handmade to order. For custom-made items, we do not accept returns for change of mind.

Transit damage

Inspect the item at delivery where possible. If damage is found, photograph the item and packaging (wide + close-ups). Report damage within 48 hours via email or message and attach photos and order details so we can start a carrier claim.

Manufacturing defects

If there is a defect, contact us and we will agree on repair, replacement, or refund as appropriate.